International Service Center Ltd. is a Georgia-based company, specializing in providing technical support and customer service to Canadian businesses. We take an active interest in resolving our clients` technical problems and providing an outstanding customer experience.
This position is responsible for technical service support to internal and external clients, including resolving technical service issues with end users, providing troubleshooting support, and identifying solutions to support the customers.
Duties and Responsibilities:
* Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions and have our customers feeling valued.
* Keep track of ongoing issues, resolving problems with the team, and keeping customers up-to-date on resolution progress.
* Conduct your own investigations for uncertain situations.
* Gather customer feedback and help the team in planning the new features.
* Turn any situation, including bad ones, into an extraordinary experience for our customers.
Requirements and qualifications:
* Excellent verbal and written English communication skills is a must
* 1-2 years of technical service or support role experience is an asset
* High-energy self-starter as well as a collaborative team player
* Promising technical skill level; ability to learn new technologies quickly.
If you think that you meet the requirements, please send your resume to: internationalservicecenter1@gmail.com including 04.06.2021.
