PERSONAL INFORMATION
Name, Surname: OlenaHolovko
Date of Birth: 19 December 1984
Place of Birth: Dneprodzerzhinsk, Ukraine
Marital Status: Married, two children.
Email: elenka1golovko@gmail.com
Tel: (+995) 579 500600
EDUCATION
University: State Technical University of Dneprodzerzhinsk 2002-2007
Faculty: Finances
Qualification: Master’s Degree in Finances.
WORKINGEXPERIENCEAND ACHIEVEMENTS
DNIPROPETROVSK OBLAST BRANCH OF BANK “FINANCES AND CREDIT” 03.07.2006-28.12.2011
Leading credit officer of unit at the 2nd branch
27.06.2007-03.07.2006
Senior economist of the 2ndUnit of Small Business Sector Customers andPersonal Banking
03.07.2006-28.12.2011
Duties and Responsibilities:
Consultancy regarding existing products;
Planning and conducting meetings and presentations for allurement new customers and establishment long term cooperation with them;
Financial analyses of small and medium business sector, credit issuance;
Maintaining a loan portfolio with a minimum number of delinquencies;
Working with small business debtors;
Achievement of 4 000 000 UAH from zero UAH customer portfolio from the beginning of existence of the 2nd Unit of Small Business Sector Customers and Personal Banking.
Duties and Responsibilities:
Online sales supervision of electronics;
Development of sales plan and marginality;
Determination and renovation of stuff functional responsibilities;
Development of cooperation with electronics provider and shipment companies;
Online service development;
Elaboration of new interactions with customers;
Feedback collection for determination customers’ satisfaction with services provided;
Analyses of complaints, resolving conflict situations by direct communication with customers via phone and/or meetings;
Opening fully operational 10 new branches of the online shop in different cities of Ukraine.
ADDITIONAL INFORMATION
Computer Literacy: MS Windows; MS Word, MS Excel, MS Power Point; PC Accessories.
Personal Abilities: High communication skills; Ability to work in team; High sense of responsibility; Focus on achievement of goals set.
Trainings: “Standards of Effective Customer Service”;
“Fruitful Negotiations”.
