At World Chess we're looking for a Junior Support Manager to join our team.
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>We wish to find a colleague who has a critical mind, writes competently and politely in English, and loves chess.
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>Job responsibilities:
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> - Study of FIDE Online Arena platform and Zoho CRM with the help of the team;
> - Identifying bugs or common concerns and reporting them to the relevant teams;
> - Responding to users’ issues and concerns;
> - Dealing with FIDE ID requests;
> - Maintaining important stats, including first response time, backlog and others;
> - Keeping records and updating documents in Notion and Google sheets;
> - Sending out info requests and Sportsmanship Policy resolutions;
> - 5-day work week from Monday to Friday (9:00 — 12:00 break 18:00—21:00 (UTC +4). This could be slightly rescheduled according to the candidates time zone and life situation.
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>About you
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> - You love playing chess!
> - You have 6 months + experience in any customer care related field;
> - Any CRM experience or a strong desire and ability to learn it before starting the job;
> - Exceptional communication and presentation skills;
> - Ability to prioritize, and control timу effectively;
> - Strong sense of responsibility.
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>If you are interested in this vacancy, send your applications and be ready to complete the test task!
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>Job Types: Part-time, Permanent
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>Part-time hours: 30 per week
